Shipping & Returns
Shipping Information
- If we have a local warehouse in your area, your order will be shipped via courier from our overseas warehouse.
- If we do not have a local warehouse, the order will be shipped from China using various transportation methods:Foreign Trade Transportation Methods
- Air freight delivers to the buyer within 5-10 days.
- Rail freight takes approximately 20 days to reach the destination country (suitable for European countries).
- Sea freight offers delivery times of around 20, 25, 30, or 35 days. If your order is not urgent, you can choose a slower but more economical shipping option.
* Please contact our customer service team to select the best shipping method for you.
Foreign Trade Transportation Methods
1. Rail Freight
Rail freight is an efficient and stable transportation method, especially for trade routes between Europe and Asia (e.g., China-Europe Railway Express).
*Advantages:*
– **Faster:** Quicker than sea freight and cheaper than air freight.
– **Stable:** Less affected by weather, ensuring higher punctuality.
*Disadvantages:*
– **Higher Costs:** Slightly more expensive than sea freight.
2. Sea Freight
This involves shipping goods either as Full Container Load (FCL) or Less-than-Container Load (LCL) to overseas ports, with options for self-pickup or door-to-door delivery by logistics providers.
*Advantages:*
– **Cost-Effective:** Lowest unit cost for bulk shipments.
– **High Capacity:** Suitable for large quantities of goods.
3. Air Freight
A fast and efficient transportation method.
*Advantages:*
– **Speed:** Ideal for urgent orders or time-sensitive goods.
– **High Security:** Lower risk of damage or loss.
– **Wide Coverage:** Air freight services are available in most parts of the world.
*Disadvantages:*
– **High Cost:** Particularly for large or heavy goods.
Customs Clearance Methods
1. Double Clearance Shipping
This is a one-stop service where the shipping company handles customs clearance and duties from the origin to the destination.
– *Double Clearance with Taxes Included:*
– **Definition:** Includes destination country taxes in the shipping fee, so the importer doesn’t need to pay additional duties.
– **Advantages:**
– Simple process, saving time.
– Importer doesn’t need to manage customs clearance or pay duties.
– **Disadvantages:**
– Higher overall cost due to added service fees.
– *Double Clearance without Taxes Included:*
– **Definition:** The shipping company handles customs clearance, but the importer pays the duties.
– **Advantages:** Lower cost compared to the above.
– **Disadvantages:** Importer must understand the destination country’s tax system, adding complexity.
2. Non-Double Clearance Shipping
This service only covers transportation from the departure port to the destination port. Customs clearance and duties are handled by the importer.
– *Advantages:*
– Lowest cost.
– High flexibility.
– *Disadvantages:*
– Requires high expertise from the importer.
– If customs clearance fails, risks include delays or return shipping.
* Please contact our customer service team to select the best shipping method for you.
Return Policy:
- Please contact our customer service representative, providing a description of the return reason, the purchase order or invoice number, and the total number of parts to be returned.
- All shipments should be inspected upon receipt. Any concerns must be brought to our attention before any assembly or modifications occur. To receive a full refund, the original item must be in the condition it was received.
- Stock parts: All parts must be returned within 30 days. MORXER will offer credit for parts passing inspection only. No credit can be given for shipping costs. A restocking fee of 20% will be charged.
- Customized parts: No returns accepted. Any customized product is non-refundable and non-cancellable.
- Missing components: All shipments should be inspected upon receipt; any concerns of missing components must be brought to our attention within 30 days of receiving the shipment.
- Defective parts: If parts have manufacturing defects or are customized incorrectly, MORXER must be notified within 6 months of receiving the shipment. As storage conditions may affect part quality, no parts will be refunded after 6 months.
How to Choose the Right Method?
1. **Based on Customer Capability and Resources:**
– *Experienced Customers:* Opt for port-to-port or self-pickup.
– *Inexperienced Customers:* Consider door-to-door or port-to-door services.
2. **By Cargo Characteristics:**
– *High-Value Goods:* Door-to-door service is recommended for safety.
– *Low-Value or Bulk Goods:* Port-to-port service may save costs.
3. **Destination Infrastructure:**
– For remote locations with poor infrastructure, door-to-door service is more suitable.
4. **Customs Clearance Complexity:**
– If customs clearance is complicated, customers should engage a third-party agent or select door-to-door service.
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